Terms of Service
These terms are an agreement between you and Risen Digital, LLC, a Florida limited liability company operating as Leads Pipeline ("we," "us"). By signing up for or using the service, you agree to them. If you don't agree, don't use the service.
1. What you get
For one monthly fee we build and operate three things for your business:
- A website — built on one of our designs, filled with your services, service areas, photos and words, with a page for each service and town, published on a domain registered in your business's name.
- A CRM and automations — a lead pipeline and shared inbox fed by your website form, chat widget, calls, missed calls and Google Business messages, plus automated replies, follow-up sequences, appointment reminders, review requests and referral messages.
- A mobile app — access to your leads, conversations, calendar and reviews on iPhone and Android, including calling and texting from your business number.
The exact features may change over time as we improve the product or as our providers change theirs. We won't materially reduce what you're paying for without telling you first.
2. Who can sign up
You must be at least 18, authorized to enter agreements for your business, and operating a lawful business. You're responsible for anything done under your account.
3. Fees and billing
- The fee is $298 per month unless we agree otherwise in writing.
- Billing does not start until your website is live and your business number is answering. You pay nothing to begin, and nothing while we build.
- Once billing starts, the fee recurs monthly on the same date until you cancel.
- Payments are processed by Stripe. You authorize us to charge your saved payment method.
- Fees don't include amounts you owe third parties directly, such as paid advertising you choose to run.
- If a payment fails we'll try again and let you know. If it stays unpaid we may suspend the service after notice.
- We may change pricing for future terms with at least 30 days' notice. Your rate won't change during a month you've already paid for.
4. No contract, cancel any time
There's no minimum term, no notice period and no cancellation fee. Cancel any month and the service runs to the end of the period you've paid for, then stops. We don't refund partial months unless we've failed to deliver.
5. Launch-day guarantee
On your launch day, call your own business number and hang up. If the automated text does not reach you within 60 seconds, that month is free.
To claim it, tell us within 7 days of launch and we'll check the delivery logs. The guarantee covers our configuration. It does not cover failures caused by your carrier or handset, a number you asked us to change, a phone that was answered, or the service being switched off at your request.
6. What you're responsible for
- Accurate information. Everything you give us about your business — licenses, insurance, certifications, service areas, claims about your work — must be true and current. We publish what you tell us. We don't verify it.
- Licensing. You must hold the licenses and insurance your trade and state require.
- Your customers' consent. You are responsible for having a lawful basis to contact the people whose details enter your pipeline, and for complying with the TCPA and other rules on calls and texts.
- Call recording. If you enable call recording, you are responsible for meeting the consent rules where you and your callers are located. Florida and several other states require all parties to consent. See our Privacy Policy.
- Content you provide. You must own or have permission to use every photo, logo and piece of text you send us.
- Review integrity. You must not offer payment or incentives for reviews, write fake reviews, or ask us to suppress genuine ones.
- Your account. Keep your login details secure and tell us promptly if something looks wrong.
7. Content you give us
You keep ownership of your photos, logo, text and business information. You give us permission to use, adapt, host and display them for the purpose of building and running your website and marketing, for as long as you're a customer. We may show your published website as an example of our work unless you ask us in writing not to.
8. What you own, and what you don't
Yours, and yours to keep
- Your domain, registered in your business's name. It stays with you whether you stay with us or leave.
- Your leads and customer data, exportable at any time while your account is active, and for 30 days after cancellation.
- Your Google reviews and Google Business Profile, which belong to you and remain yours.
- Your own content — photos, logo and the information you provided.
Ours, and it stays ours
The website designs and templates, the code that generates and runs your site, the automation configurations, and the Leads Pipeline platform, name and branding are ours. If you cancel, the running website and the automations switch off. You do not receive the website files, the code, or the automation setup.
We'd rather you knew this before you sign up than discover it later. Your monthly fee covers hosting, the platform and the upkeep — not the purchase of a website.
9. Review requests
We send the same review request to every one of your completed customers, with the same link. We do not screen, filter or suppress anyone based on how satisfied they seem. That practice is known as review gating and it violates Google's review policies and the FTC's endorsement rules. We won't do it, and we won't do it if you ask us to.
10. Search rankings
We build your site to sound technical foundations — proper structure, business schema, service and area pages, fast loading, and an active Google Business Profile. We do not guarantee any ranking, position or traffic volume. Nobody controls Google's rankings, and anyone who promises you a position is guessing. What we promise is that everything within our control is done properly and kept current.
11. Third-party services
The service depends on providers including GoHighLevel, Twilio, Stripe, Google and Cloudflare. Their availability, pricing and features are outside our control and may change. Carrier registration for text messaging is approved or rejected by mobile carriers, not by us, and timelines vary. We'll do what we reasonably can to keep things running, but we're not liable for a third party's outage, policy change or decision.
12. Acceptable use
You may not use the service to:
- Send unsolicited messages to people who haven't consented, or buy and upload purchased lead lists
- Make false, deceptive or unsubstantiated claims about your business, licensing or credentials
- Break any law, including consumer protection, advertising, telemarketing and contractor licensing rules
- Infringe anyone's intellectual property
- Interfere with, reverse engineer or attempt to copy the platform
- Resell or sublicense the service without our written agreement
We may suspend or terminate an account for a serious or repeated breach, with notice where practical and immediately where necessary.
13. Changes and availability
We aim to keep the service running continuously, but we don't guarantee uninterrupted availability. We may perform maintenance, and we may change or discontinue features. If we discontinue something material, we'll give you at least 30 days' notice and you may cancel without penalty.
14. Cancellation and termination
- You may cancel any time by telling us. Access continues to the end of the paid period.
- We may terminate for breach of these terms, non-payment after notice, or if we stop offering the service.
- On termination: your site and automations stop, your domain stays yours, and you have 30 days to export your leads.
15. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT MESSAGES WILL ALWAYS BE DELIVERED, OR THAT YOU WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT, NUMBER OF LEADS, RANKING OR REVENUE.
16. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BUSINESS OR LOST DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification
You agree to defend and indemnify Risen Digital, LLC against claims, losses and reasonable legal costs arising from: the content and claims you provide; your contact with your own customers, including calls, texts and recordings; your licensing and the work you perform; and your breach of these terms or of applicable law.
18. Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, and both parties consent to that jurisdiction. Before filing anything, both parties agree to try in good faith to resolve the matter directly for 30 days.
19. General
- Entire agreement. These terms and the Privacy Policy are the whole agreement between us on this subject.
- Severability. If any part is unenforceable, the rest stands.
- No waiver. Not enforcing something once doesn't waive it later.
- Assignment. You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
- Independent contractors. Nothing here creates a partnership, employment or agency relationship.
- Changes to these terms. We may update them. Material changes take effect 30 days after we notify active customers by email or text. Continuing to use the service after that means you accept them.
20. Contact
Risen Digital, LLC — Leads Pipeline
help@leadspipeline.io